When something is refused
Every guardrail you can hit, in plain words, with the fix.
7 minute read
Operator X refuses writes that would put money in the wrong place rather than accepting them and reconciling later. Each refusal below is deliberate.
| What you see | What it means | What to do |
|---|---|---|
| Machine … is already placed at another venue | That serial is on another venue, and one machine pays exactly one host | Clear the serial from the old venue to close that placement, then place it |
| Host share plus referrer cuts cannot exceed 100% | The deal promises away more than the site takes in | Reduce the host percentage or the referrer's cut |
| revShareBps must be 0–10000 | A share above 100% was entered — usually a decimal slip | 20% is 20, not 2000, in the venue form |
| flat_rent needs an amount greater than 0 | The deal is flat rent but no rent was set | Enter the monthly amount, or pick a different basis |
| Nothing accrued for that month at this venue | You are paying a month that has not been computed | Open P&L for that period, then pay |
| Payout exceeds what the host earned | The amount is more than that month's statement | Pay the amount shown; if the host is owed more, it belongs to another month |
| Venue not found / Lead not found | The record belongs to another operator, or it does not exist | Check you are on the right account — records are never shared between operators |
| Lead not found or already claimed | Another operator claimed that inbound lead first | Create your own lead for the contact, or ask them to hand it over |
| Stage must be one of … | A pipeline stage or status outside the allowed set | Use the stages in the dropdown; free text is not accepted |
| Operator identity required | The request had no operator attached | Sign in again — this usually means an expired session |
A number on P&L disagrees with what I expected.
Walk the identity from gross charged down. The row where your arithmetic and the screen diverge is the input to fix: usually a missing tax schedule, unreceived stock, or a host deal that does not match the signed agreement.
A host says their statement is short.
Open that site's statement. It shows the basis, the base, the percentage, whether a minimum applied, and every payout. Most disputes are a host reading a percentage of the tax-inclusive total.
I paid a host and then refunded a sale.
The payout is frozen and the difference is held as a clawback on Host payouts. Settle it on the next statement and tell the host before they see the deduction.
Product cost is zero.
No inventory lots have been received, so FIFO has nothing to cost against. Receive your purchase orders in the Warehouse.